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Home / Travel / Hotel secrets reveal how staff use ‘key-bombing’ to get back at rude guests | Travel News | Travel

Hotel secrets reveal how staff use ‘key-bombing’ to get back at rude guests | Travel News | Travel

Hotel staff often have to deal with difficult guests who stay at the hotel, especially those who man the front desks.

Complaints are just part of the role yet sometimes guests can get abusive for no reason.

One man who worked in the industry for a decade has revealed how they often get back at rude guests without them realising.

It means they can get away with it without getting in trouble with the hotel management.

Ex-hotel worker Jacob Tomsky revealed what they do in his memoir: “Heads in Beds: A Reckless Memoir of Hotels, Hustlers and So-Called Hospitality”.

He explained: “If you’ve been having trouble accessing your room with your key card, it means you’ve p***** off someone at the desk, and they’ll re-activate your key card when they see fit.

“It’s called “key-bombing.”

The term ‘key-bombing’ has since been used by other guests.

One guest took to TripAdvisor to explain how they had fallen victim to it at one hotel.

They wrote: “Went swimming in the lovely pool. Hair wet, wearing sweats and flip flops.

“I return to my room and key won’t work. Did the staff ‘key bomb’ me hours after check-in?

“If this happened, I am flabbergasted. I made no special requests and was polite at all times to the front desk.

“Without a working key, I had to go to the front desk with my sopping hair and flip flops in winter to obtain a working key.”

However, the hotel manager was quick to reply stating that not only had they not heard of the term, but that the key problem was most likely down to being “demagnetised”.

This can happen if the keycard is left next to a mobile phone or a credit card.

Mr Tomsky also revealed how some guests get out of paying for their minibar bill.

Whilst not advised, he reveals how they avoid the costs when paying for it at the front desk.


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